Careers
EdgeCast is the fastest growing Content Delivery Network (CDN) in the world with over 1,200 customers globally in just 3 short years in the market. We are a full service CDN offering the full range of Digital Media, Site Acceleration, Storage and value added products and services to help companies make their websites perform better and more reliably. EdgeCast is a private and profitable company looking for a handful of smart and motivated staff to grow the company even faster. Contact with all inquiries.
Current Positions:
Job Title: Director of Product Management - US (currently hiring in Los Angeles)
Position Summary: EdgeCast is looking for a Director of Product Management with the vision, drive, and experience to lead the development of new service offerings and help drive and enhance existing services of our core CDN product line.
The Core CDN product line consists of the following services:
- Website acceleration accelerating web site content for commerce and enterprise
- Rich Media Delivery accelerating rich media content for media & entertainment
- Video Streaming flash and windows live and on demand streaming
- Global Load Balancing global load balancing of traffic for customers hosting with EdgeCasts distributed MyCDN platform.
- Security tools token based authentication, geo filtering, swf authentication and more
- Origin Storage reliable and scalable global storage infrastucture
- HTTP file delivery platforms large and small object delivery platform based on cutting edge caching technology
- Business and technical requirements gathering
- Product definition and launch
- Leadership of a cross-functional product team
- Managing Product profitability
- Analysis and modeling of new business opportunities
- Hiring and managing a team of product managers
Qualifications:
- Education: BS in computer science, engineering, or business (with technical knowledge), MBA preferred
- Overall Experience: 8+ years experience working with Internet or application infrastructure technologies as a product manager or product marketer
- Understanding of web and application infrastructure technologies and ability to learn new technologies quickly
- Understanding of product management discipline including product lifecycle management and some experience with product line strategic planning
- Excellent written communication skills
- Highly self-motivated and self-sufficient
- Proven track record in growing an organization and working within a cross-functional environment to drives results
- Job is based in Santa Monica, CA at EdgeCast HQ
- Compensation is based on relevant experience
If you're excited by EdgeCast and would like to make the web faster contact us at
Job Title: Partner Implementation Manager - US (currently hiring in Los Angeles)
Position Summary: Implementation Manager is responsible for delivering a heightened level of service to wholesale partners and resellers of the EdgeCast CDN service.
Education: 4 year college degree preferred.
Major Job Function:
- Key member of partner account team.
- Expected to develop deep customer relationships.
- Manage customer orders and activities from receipt of order through scheduling, execution, and installation.
- Develop comprehensive project plans and manage schedules, deliverables, and client expectations.
- Schedule & facilitate customer implementation meetings and manage new partner kick-off process.
- Serve as primary point of contact for all post-sale customer facing issues.
- Work collaboratively cross functionally to research issues and solve problems.
- Understand customers service and support requirements.
- Support development and rollout of new or enhanced products and services.
- Develop and conduct training on the products, services, processes and methodology for selling, provisioning, managing and billing of CDN accounts.
- 4-6 years of experience in process management, implementation management, customer support, sales engineering and/or product management in the high tech field.
- Knowledge of technology and understanding of web software, content delivery, video streaming, collocation, IP transit, server architecture, etc. is a plus.
- EdgeCast HQ in Santa Monica, CA.
Job Title: Business Development Representative:
Position Summary: The Business Development Representative's primary responsibilities are to handle and address inbound leads from a defined territory, and outbound prospecting via phone to prospect lists and specific targeted vertical markets, as defined by sales and marketing strategies.
Education: BA, BS or above
Major Job Function:
- Accept, qualify, and close prospects generated via both outbound calling initiatives and incoming inquiries generated through web advertising and marketing campaigns
- Have a complete technical understanding of and ability to articulate and demonstrate the EdgeCast product line and value proposition
- Maintain account and opportunity pipeline with weekly reports to sales management
- Prospect into target accounts and leads generated via various marketing campaigns to find new revenue opportunities
- Provide high touch account management with an account base to determine upsell and other opportunities within an account
- Minimum of 3 Years Sales Experience; Content Delivery Network sales experience preferred.
- Background in Internet Technology (infrastructure, web hosting, CDN preferred)
- High-energy individual with excellent communication skills and discovery process skills a must
- Sales skills - prospecting, qualifying, defining value and solution selling
- Excellent presentation skills, ability to succinctly present EdgeCast's services via phone/web conference, trade shows, etc.
- Excellent computer skills, proficient with standard software products, Internet, and web applications
Job Title: System Administrator
Position Summary: System administrations are responsible for the maintenance and management of thousands of servers around the world that comprise the EdgeCast content delivery network. The candidate will have a thorough technical background and strong experience with multiple operating systems and web servers, and be comfortable working in a fast-paced environment and be able to multi-task and handle many technical responsibilities.
Education: BS preferred
Major Job Function:
- Maintain and monitor all EdgeCast servers that are located around the world.
- Be responsible for server performance, updates, management, and hardware.
- Work with engineering to develop new technology and deploy new products and services across the EdgeCast CDN.
- Be flexible and available to work shifts that may be outside of standard business hours.
- Deep experience maintaining, managing, and monitoring servers running Linux and Windows OS
- Knowledge of caching protocols and web servers a big plus.
- Experience with Flash Media Server and Windows Media in a CDN environment preferred.
- At least 5 years background in server and system administration for multiple servers in remote preferred.
Job Title: Senior Software Engineer
About EdgeCast Engineering Team: As part of the core Engineering team at EdgeCast, the individual will be responsible for creating, maintaining and optimizing complex software and systems that are distributed globally in all of the EdgeCast datacenters running on 100s or 1000s of servers. The systems created are mission critical and fault tolerant solutions that handle customers web application traffic, and are monitored and maintained by EdgeCast's 24/7 network operation center.
About The Job: You must be an experienced, self-motivated software engineer with proven problem solving abilities. You will be part of the core engineering team and working in a fast paced environment to create and invent solutions that makes the internet faster, more secure, more scalable and reliable.
Responsibilities:
- Building new and enhancing existing applications using C/C++.
- Researching and analyzing application behaviors and improving performance or stability.
- Working within our global network to optimize applications for linear scaling.
- Creating test cases and monitoring tools for any changes to applications or new applications.
- Providing tier 3 engineering support to troubleshoot complex problems.
- BA degree in Computer Science, a related field, or equivalent experience (MS or PHD Preferred).
- 3-6 years of experience with C and/or C++ on Linux or Unix based OS.
- Deep understanding of Internet protocols including TCP/IP and HTTP.
- Experience in programming on a multi-threaded environment.
- Experience with the complete software development life cycle, from requirements to design, implementation, testing, and release.
- Highly responsible, and self-motivated, and able to work with minimal supervision.
- Passion to discover and learn new technologies.
- Ability to work on multiple projects at a time in a fast paced environment.
- Knowledge of Operating System internals (memory management, scheduling, TCP/IP stack).
- Experience in building and debugging Linux kernel modules.
- Pluses: Scripting such as Perl, Python, PHP.
Job Title: Technical Support/NOC Manager
Position Summary: The EdgeCast Network Operation Center is the primary point of contact for customers, vendors and internal engineering resources utilizing a 24/7/365 high availability network. The NOC is staffed by a dynamic team of complementary strengths and we are searching for a hands-on technical NOC manager to guide and lead the team.
This position is responsible for scheduling activities, being the primary escalation point of contact for customer from the NOC team from a management or technical perspective. This position requires excellent knowledge of Flash/Windows streaming technology, proxy caches and other internet related protocols.
Responsibilities: This is a position where the successful candidate will be a hands on individual responsible for managing other technical resources in the NOC. As such, some of the duties will include:
- Developing, implementing, documenting and enforcing NOC policies and procedures
- Hiring, training, and motivating NOC staff
- Being the primary point of contact for internal and external resources
- Managing support of a 24/7/365 network with all the associated tasks
- Providing weekly and monthly reports to upper management
- An in depth understanding of websites and how HTML, HTTP, Flash/WMS, FTP, DNS and other internet protocols work with a focus on media delivery with a 3-5 year experience.
- At least 3 years experience working with proxy servers and internet technologies.
- Excellent understanding of how rich media and streaming technology work.
- Excellent knowledge of using streaming protocols and formats like Flash and Windows Media, Flash Players with a 3 year experience.
- Candidates must have the ability to work in an energetic and dynamic environment knowing the rewards that come with this position.
- A strong desire to mentor direct reports to a high level of excellence.
- A good track record of quickly diagnosing network operation issues using standard industry available tools.
- Excellent communication (both verbal and written) skills is a high requirement.
- Previous experience in a CDN is a strong plus.
Job Title: NOC (network operations) Engineer
Position Summary: NOC engineers are responsible for the 24/7 monitoring of the EdgeCast CDN, comprising hardware, software, and network technologies. The NOC engineers will have the ability to resolve many technical issues, and for escalations be able to escalate to the correct technical resources within EdgeCast for a timely resolution. NOC engineers also will be able to respond to and resolve customer issues, working directly with the EdgeCast customers via phone/chat/email.
Education: BS preferred
Major Job Function:
- Monitor all global EdgeCast servers, applications, network devices, and network connections.
- Work with the systems administration and network administration teams to quickly resolve complex issues within specific service level agreement times.
- Perform basic systems troubleshooting and management
- Work directly with EdgeCast customers to respond to and resolve technical issues and questions, and coordinate with the EdgeCast systems and network admin teams when necessary.
- Experience maintaining, managing, and monitoring servers running Linux and Windows OS preferred.
- Knowledge of network functionality, peering, IP transit, BGP a big plus
- Experience with hardware configuration including Windows and Linux systems preferred
- Strong written, oral, and customer communication skills required.
- Flexible to work off hours shifts in a 24/7 NOC environment.
Job Title: Senior Support Engineer - Network Operation Center (NOC)
Position Summary: An EdgeCast Network Operation Center (NOC) Senior Support engineer is a high powered individual responsible for resolving complex application and network problems on the EdgeCast CDN and addressing customer issues reported to the EdgeCast NOC.
The Sr. Support Engineer has intimate knowledge of the internet and networking protocols. Along with their excellent communication skills, it allows them to perform in-depth troubleshooting of intricate caching and streaming problems, often communicating directly with the customer's technical contact. Additional responsibilities include acting as the escalation point for all NOC Technicians, approving an escalation that fits a pre-determined criteria, tracking of all escalations and dispatches from the NOC group as well as filling in for all NOC responsibilities as the need arises.
The successful candidate will possess a full understanding of web environments and architectures, very strong knowledge of HTTP, Flash, Windows Media, DNS, and familiarity with web caching. The candidate must be very comfortable using Linux and Windows. Candidates must be able to communicate clearly and effectively to a technical audience.
The successful Sr. Support Engineer candidate must be well organized and motivated, a team player, with the ability to manage multiple projects/tasks while paying close attention to detail.
Education: BS in Computer Science is preferred
Responsibilities/Duties:
- Aid in monitoring all global EdgeCast servers, applications, network devices, and network connections and customer traffic utilizing specific tools and processes.
- Be the escalation point for technical issues from the NOC Technicians
- Work with various subject matter expert teams to resolve escalated issues within the time constraints of the defined SLA.
- Work directly with EdgeCast customers as a Senior Technical contact from the NOC.
- Provide training on a monthly basis to other NOC Technicians on new features, enhancements.
- Provide regular training on how to help reduce escalations of issues.
- An in depth understanding of HTTP, Flash/WMS, FTP, DNS and other internet protocols work with a focus on rich media delivery with a 3-5 year experience.
- Excellent knowledge of using streaming protocols and formats like Flash and Windows Media, Flash Players with a 3 year experience.
- At least 3 years experience working with proxy servers and internet technologies.
- Experience with both Unix/Linux and Windows operating systems is required.
- Knowledge and experience of using Perl, shell scripting and command line tools.
- Candidates must have the ability to work in an energetic and dynamic environment knowing the rewards that come with this position.
- Excellent communication (both verbal and written) skills is a high requirement.
- Previous experience in a CDN is a strong plus.
Job Title: Technical Writer
Position Summary:
- Internal and external technical documentation.
- Strategy communications.
- New technology launches.
- User guides.
- New feature launches.
- Keeping the EdgeCast Knowledgebase updated .
- Maintain primary responsibility for planning, oversight and execution of technical documents that support the launch of new technologies and communications directed towards the release of new features.
- Deliverables include, but are not limited to, white papers, PowerPoint presentations, user guides and technical manuals.
- Support of Product Managers in development of Gate Review materials, including Business Plans and other written deliverables.
- Support and execution of the process to support the product launch phase.
- Detailed understanding of the collateral production process.
- Must possess excellent computer skills. In-depth knowledge of Microsoft Office Suite (including Word, Excel, PowerPoint, PrintMaker) a must. Knowledge of Microsoft Project a plus.
- Excellent verbal and written communication skills, with ability to proof and edit printed materials.
- Strong teamwork and project-related skills. Demonstrated ability to multi-task, and work with little supervision. Prior management experiences a must.
- Minimum Bachelor of Science degree in technical field. Alternatively, Degree in Marketing with proven track record of success in similar position at High Tech companies.
- 5+ years experience in Technical writing, Strategic Planning or other related experience.
- Must possess specific market knowledge, experience, strategic planning, program oversight capabilities, with a demonstrated ability to deliver multiple projects on time.
- Knowledge and experience in the Content Delivery Network market is a major plus.
- Ability to work well with others in demanding situations with a positive attitude, demonstrating tact, diplomacy and respect.
Job Title: Seasoned Technical Recruiter
Position Summary: Due to our continued growth, we are seeking to add an experienced full-time, in-house Technical Recruiter to our staff. The successful candidate will be responsible for managing the hiring of staff for entry level and experienced technology positions. Detailed responsibilities will include identifying qualified candidates for technology roles, conducting candidate interviews, scheduling onsite interviews, and presenting employment offers.
Responsibilities:
- Work closely with senior management to determine hiring needs.
- Identify niche skill candidates based on technical job specifications.
- Source, screen, and interview applicants.
- Create and maintain candidate information in an Applicant Tracking System.
- Determine appropriate recruiting sources for advertising and posting positions and promote the company image to candidates and external service providers.
- Apply thorough knowledge of full, lifecycle recruiting to fill positions quickly.
- Network within the technology sector to develop candidate flow.
- Work with local universities to establish rapport for direct hires and internships.
- At least 3 years experience in a fast paced, full life cycle recruiting environment - Bachelor's degree required
- Candidates should be knowledgeable in internet recruiting techniques, familiar with working with resume management database systems, and skilled at conducting in-depth technical screens.
- Strong sourcing, screening, and interviewing skills required.
- The ability to prioritize, manage time well, and work closely with the technology team to quickly address needs and adjust focus as needed.
- Outstanding oral and written communication skills.
- Knowledge of the following is helpful: database management systems, SQL, HTML, XML, C#, ASP.NET, IIS, JavaScript.
- Applicants with staffing industry, recruiting agency, or corporate recruiting experience strongly preferred.
- Recruiting Agencies need not respond. We are specifically seeking a full-time, in-house technical recruiter.
